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TRAVEL ADVISORY: COVID-19

As a valued guest of The Orchard Wellness and Health Resort, we appreciate the trust you place in us as your hospitality brand of choice. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and associates. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

The focus on cleanliness and sanitation is imperative to our daily operation and has always been a top priority for our properties. These additional measures will work to help ensure we continue to provide a safe environment for our guests.

ASSOCIATES

Daily health screening, including temperature checks; Thorough re-training on proper hygiene and best practices; Personal Protective Equipment.

CLEANLINESS

Increased the frequency of cleaning our public areas, including lobbies, elevators, door handles, public bathrooms, etc.

FOOD & BEVERAGES

Menus focused on quality ingredients that limit contact in kitchen prep; Attendant-only served plated meals.

ARRIVAL

Temperature checks, contactless greetings and luggage sanitisation ensure safe and seamless arrivals for guests.

SOCIAL DISTANCING

Signage and distance indicators will be used throughout the hotel in high-traffic areas to allow for and encourage proper social distancing.

DEPARTURE

Contactless check-out to ensures seamless departures.

GUEST ROOMS

Rooms are throroughly cleaned after every stay. There’s no longer daily cleaning room to minimise the interaction between guest and staff. Make up room service available upon request.

EVENT SPACE

Spaces will be modified to allow for limited touch and proper social distancing; Updated seating capacities and room sets; Additional sanitation stations.

ACTIVITIES & FACILITIES

Reduced capacity limits and scheduling modifications; Personal Protective Equipment required ; Stringent cleaning and disinfecting following each sessions.

Please note that these measures are not exhaustive and could change as and when new rules and regulations are decreed. We hope that these measures will reassure you of our commitment to your health and well-being so that you will be able to enjoy your stay in our resort without worry. If you require any further assistance please do not hesitate to contact us via [email protected]. We look forward to welcoming you soon! Thank you.

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