IMPERIAL HERITAGE HOTEL & ORCHARD WELLNESS & HEALTH RESORT MALAYSIA

Cancellation/ Refund Policy

Cancellation:

  • Customer must notify orchardwellness.com if you plan on cancelling your booking before check in date 30 days (or more).
  • The following cancellation charges shall apply if:
Cancellation made less than 45 days prior to arrival date 50%
Cancellation made less than 30 days prior to arrival date 70%
Cancellation made less than 15 days prior to arrival date 100%
  • Please ensure to check the booking conditions prior to make your reservation on the invoice/ website because the policy varies depending on the property and seasons.
  • Customers have to check the cancellation policy carefully because the policy varies depending on the property.
  • Cancellation request submitted before the cancellation due date, there is a 10% administration and banking charge.
  • Any cancellation submitted after the cancellation due date, ONE night will be charged. The additional 10% of administration and banking fee will be charged.

No Show and Shortening Stay:

  • In case of No show or shortening stay, non-refund will be made (Considered as cancellation without the required advance notice)

Amendment:

  • Amendments are only effective when we have confirmed by e-mail with a revised invoice/ confirmation letter. Please contact us if you do not receive a new invoice/ confirmation letter from us.
  • The Orchard Wellness will not be responsible for any additional charges incurred after cancellations/ amendments without confirmation from our side.
  • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), there is a 10% administration and banking charge on the amount to be refunded of the total value.
  • All amendments must be made through our office not less than 14 business days prior to check-in date.

Cancellation:

  • Deposit payment and Booking fee are non-refundable.
  • In case of NO-SHOW or early check out, the deposit amount will not be refunded. In addition, customers will be charged the additional amount according to each resort’s cancellation policy.

Amendment:

  • All amendments must be made through our office not less than 14 business days prior to check-in date.
  • Some hotels may apply the additional charges when processing amendment or cancellation requests.
  • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 7% of the total value.
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